Seller Terms & Conditions

1. Parties

This Seller Agreement ("Agreement") is between you ("Seller", "you") and Prilix Labs (Sole Proprietorship), operating the Indi Andaz marketplace ("Platform"), owned and operated by Pritam Nandi. By registering as a seller or using the seller portal at seller.indiandaz.com, you agree to these terms.

Registered address: 277/A/2,Ashoknagar, North 24 PGS, Westbengal, PIN-743222

2. Seller Eligibility

• You must be at least 18 years of age
• You must hold a valid PAN linked to your bank account
• You must provide a valid Indian bank account for payouts
• GST registration is mandatory if your turnover exceeds thresholds under GST law
• You must comply with all applicable Indian laws for your product category

3. Onboarding & KYC

To sell on Indi Andaz, you must complete Know Your Customer (KYC) verification by submitting:

• PAN card
• Aadhaar (for identity verification)
• Bank account details (account number, IFSC, cancelled cheque or bank statement)
• GST certificate (if GST registered)

The Platform may reject or suspend applications with incomplete, false, or unverifiable documentation.

4. Seller Obligations

• Provide accurate product listings — correct images, descriptions, prices, MRP, weight, and dimensions
• Do not list counterfeit, replica, or prohibited goods
• Dispatch orders within the agreed SLA (default: 2 business days of order confirmation)
• Issue valid GST tax invoices for each order if you are GST registered
• Comply with the Legal Metrology Act, 2009 — display correct weight, MRP labelling, and pack size on products and invoices
• Respond to buyer queries and return/refund requests promptly
• Maintain adequate inventory and update stock levels on the Platform

5. Prohibited Products

Sellers must not list or sell:

• Weapons, ammunition, explosives, or hazardous materials
• Illegal drugs, narcotics, or controlled substances
• Counterfeit or pirated goods
• Adult content or obscene material
• Items banned or restricted under Indian law or Platform policy
• Stolen goods or items infringing third-party intellectual property

6. Commission, ledger & payouts

• Platform commission: 5% per successful transaction (unless a different rate is agreed in writing)
• Payout cycle: weekly transfers to your registered bank account after order delivery and return window, subject to minimum payout thresholds and eligibility checks
• Buyer payments are processed via PayU. Seller payouts are disbursed through the Platform's payment infrastructure
• The Platform may deduct commission, GST on commission, TCS where applicable, shipping charges, return costs, refunds, chargebacks, clawbacks, and other amounts due before releasing payouts
• Your Seller Portal ledger is the primary record of sale credits, delivery debits, refunds, fees, holds, and payouts. A shipment is typically payout-eligible only after trusted delivery confirmation, the return window (plus any COD remittance buffer) has matured, and there is no active return, RTO, carrier dispute, or pending refund on that shipment
• The Platform may place a payout hold where KYC is incomplete, bank details fail verification, COD remittance is pending, a return or chargeback is open, reconciliation is blocked, or your account is suspended or blocked

7. Returns, refunds & clawbacks

• Sellers are responsible for wrong, defective, or misdescribed items shipped from their inventory
• The Platform may debit your seller ledger or withhold payouts for refunds caused by seller fault, cancellations after you fail to dispatch, or returns approved under the buyer refund policy
• If a refund is issued after you have already received a payout for that order, the Platform may create a clawback and recover the amount from future settlements or, where permitted, demand repayment
• Buyer return policies on the Platform apply — see Refund Policy
• Shipping disputes (lost, damaged, or RTO claims with the courier) are raised in the Seller Portal under Shipping disputes. Opening a shipping dispute does not by itself release a payout hold

8. Chargebacks & payment-provider disputes

A buyer, card issuer, bank, UPI provider, or PayU may open a payment dispute or chargeback after a prepaid order. The Platform does not control those timelines or outcomes.

• When a chargeback or payment dispute is notified, the Platform may freeze related payouts, mark the order as disputed, and debit your ledger for the disputed amount plus any fees charged by PayU or the bank
• You must provide evidence on request (tax invoice, packing proof, AWB, delivery proof, buyer communication, and product photos) within the window we specify — typically 3 business days — so we can respond to PayU
• If the chargeback is decided against the merchant, the loss is allocated to you where the claim relates to non-delivery, quality, listing accuracy, delayed dispatch, or seller-side fraud. If the chargeback is reversed, the corresponding hold or debit is released or credited
• Repeated chargebacks, friendly fraud patterns, or failure to cooperate with evidence requests may lead to payout holds or account suspension under Section 10

9. Payout disputes

If you believe a payout amount, hold, deduction, clawback, or missed settlement is incorrect:

• Raise it first in the Seller Portal (Support ticket or Payouts / ledger screens), quoting the shipment ID, order ID, payout reference, and the ledger line you dispute
• You must raise the dispute within 30 days of the ledger entry, payout, or hold becoming visible in the Seller Portal or being notified to you — whichever is earlier. Later claims may be rejected unless required by law
• We will review against delivery confirmation, return-window maturity, COD remittance, refunds, chargebacks, and reconciliation status. We aim to respond within 30 days
• Possible outcomes: release a hold, adjust the ledger, confirm the deduction with reasons, or keep funds reserved until a related return, courier dispute, or chargeback closes
• A payout dispute does not entitle you to an immediate bank transfer. The Platform may continue to withhold amounts reasonably required to cover open liabilities

10. Suspension, blocking & termination

Seller accounts may be pending (onboarding), active, suspended, or blocked.

• Suspension may be applied for policy violations, incomplete or failed KYC, high return or chargeback rates, dispatch SLA failures, suspected fraud, legal or regulatory requests, or repeated buyer complaints. While suspended, you generally cannot perform write actions (new listings, fulfilment changes, or similar). Listings may be unpublished. Payouts may be held pending review
• Blocking is a stronger restriction: the account stays readable for history where we allow it, but creating or updating listings and other write actions are disabled until unblocked
• We will notify you of the status change and, where we can, the reason (SMS, WhatsApp, email, or in-portal notice). Existing confirmed orders may still need to be fulfilled unless we instruct otherwise
• To appeal, open a Support ticket or email support@indiandaz.com within 14 days of the notice. If unresolved, escalate to the Grievance Officer under Section 14. We may keep holds in place during the appeal
• The Platform may terminate this Agreement for material or repeated breach, fraud, or legal requirement. Upon termination or at your request to close the account, pending payouts are settled per this Agreement minus outstanding refunds, chargebacks, clawbacks, fees, and other debits. Amounts still under dispute may remain withheld until the dispute is closed
• You may request account closure by contacting support@indiandaz.com

11. Intellectual Property

You retain ownership of your product images, descriptions, and brand assets. By listing on the Platform, you grant Prilix Labs a non-exclusive, royalty-free licence to display, reproduce, and promote your listings on Indi Andaz and affiliated marketing channels. Platform branding, software, and design remain the property of Prilix Labs.

12. Indemnification

You agree to indemnify and hold harmless Prilix Labs, Pritam Nandi, and their officers from any claims, losses, or liabilities arising from your products, listings, tax obligations, intellectual property infringement, chargebacks attributable to your fulfilment or listings, or violation of applicable law.

13. Dispute resolution & arbitration

This Agreement is governed by the laws of India. This Section applies to commercial disputes between you and Prilix Labs about this Agreement, including payouts, holds, chargebacks allocated to you, commission, clawbacks, account suspension or blocking, and termination. It does not limit a buyer's rights under the Consumer Protection Act, 2019.

Step 1 — Operational resolution. Use the Seller Portal (Support, Payouts / ledger, Returns, or Shipping disputes) and provide the IDs and documents described in Sections 8–10.

Step 2 — Grievance Officer. If not resolved, write to Pritam Nandi at support@indiandaz.com with the subject "Seller dispute", your seller ID, and a clear statement of the amount and facts. We aim to respond within 30 days as per the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Step 3 — Arbitration. If the dispute remains unresolved 30 days after that response window (or after we notify you that the grievance is closed), either party may refer it to binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended):

• Seat and venue of arbitration: West Bengal, India. Proceedings shall be in English
• A sole arbitrator mutually appointed by the parties. If we cannot agree within 21 days of a written arbitration notice, the arbitrator shall be appointed as provided under the Act
• The award is final and binding, subject to challenge only as permitted by the Act
• Each party bears its own costs unless the award directs otherwise. The Platform may continue payout holds reasonably required to cover the disputed amount during arbitration

Courts in West Bengal, India have exclusive jurisdiction for appointment of an arbitrator where the parties fail to agree, interim relief under Section 9 of the Act, and enforcement or challenge of an award. Nothing in this Section prevents Prilix Labs from seeking urgent injunctive or other equitable relief to protect the Platform, buyers, or payment flows.

14. Grievance Officer

Grievance Officer: Pritam Nandi | support@indiandaz.com | 8653001257

Grievance email: support@indiandaz.com — response within 30 days as per IT Rules 2021.