Questions shop owners ask

No. Add your brand and products, pick a template, and publish your online store. You do not need to hire a developer to start selling.

Yes. You get an Indi Andaz shop link first. Point it at yourwebsite.com when you are ready.

Yes. Use the Seller Portal on a computer, Partner App on your phone to sell online, and Counter App to sell offline at the shop.

No. It is retail management software with ecommerce: online store, marketplace, social selling, online orders, and physical-store POS — same products, same stock. Storefronts are template-based, not an unrestricted drag-and-drop builder.

No. Counter App is for selling offline. The same seller also gets an online store, shipping, Instagram/Facebook replies, and money in and out.

Publish your Indi Andaz store, connect Instagram Business and a Facebook Page, and set a keyword such as “price” to send a product or store link. Customers check out with UPI, cards or COD. This is not WhatsApp automation.

Sign up with a mobile OTP, add products, pick a template, publish. Use the Seller Portal on a computer and Partner on your phone. No developer is required to start.

Yes. Those are common shop types. Open /for/boutiques, /for/saree-shops, /for/fashion-retailers, /for/handcraft or /for/home-lifestyle. Fit is about having products to sell — not a single category lock.

No. It does not source supplier products for you. It is for retailers who sell their own catalogue. See /for/dropshipping.

It can be, if you sell your own products and want a branded store plus physical-shop POS on one catalogue. Read /compare/shopify and /compare/dukaan. Those pages do not claim feature-parity.

Standard is ₹0/month. You pay a 5% platform fee on product price when an online sale happens. Delivery charges are separate. Counter App for your offline store is included without an extra Standard monthly fee.

Yes. There is no Standard monthly subscription. You pay 5% of product price when an online sale happens. Delivery is separate.

No. Commission is calculated on product value only. Delhivery charges are calculated separately.

No extra Standard monthly fee for Indi Andaz Counter. You sell from your offline store on the same seller account.

The default payout cycle is weekly, after the order has moved through the ledger rules (including return window where those rules apply). You need a verified bank account or UPI ID.

Because delivery is not inside the 5%. The ledger keeps fee and courier cost on different lines.

Yes. Every seller gets a branded online store. You can connect your own domain when you are ready. In settings you add the domain, put the DNS records at your registrar, then verify.

No. Every seller gets a branded storefront URL first.

DNS is usually late or typed wrong. Fix the records, wait, verify again. Or disconnect and keep the default URL.

No. The branded store is your shop. The marketplace is www.indiandaz.com, where buyers browse. Active products from an approved seller can appear there on the same catalogue — you do not type the products twice.

Yes. One inventory for the online store and the physical shop. When a product is connected, online orders and Counter POS sales update the same catalogue — POS and ecommerce inventory sync, not two stock books.

Yes, for a connected product. Counter App and the online store share that quantity — POS and ecommerce inventory sync.

Yes. Bulk import can update rows that already exist when the SKU matches.

Seller Portal → Inventory. That URL is private. The public page is only the explanation.

Indi Andaz Counter. Partner App is for selling online.

No. Partner App = sell online on Android. Counter App = sell offline at the shop. Same seller, two apps.

Counter is the physical-store POS. The same seller account also has the branded online store. A connected SKU billed at the counter updates the stock the online store uses.

No. Use the Indi Andaz seller account you already use on seller.indiandaz.com.

On Indi Andaz Counter: Cash, UPI, Card, Udhar, or Split.

Sell online: Partner App. Sell offline: Counter App. The fullest desktop set of tools is still the Seller Portal.

Yes. Connect eligible Instagram Business and Facebook Page accounts, set keywords such as “price”, and send product or store links automatically in comments and private messages.

You need an Instagram Business account linked to a Facebook Page, then Connect Meta from the Seller Portal.

Yes. A rule can send a product link or a store link.

Online orders can ship with Delhivery. Delivery charges are calculated separately from our 5% platform fee. You choose whether the customer pays shipping at checkout or you offer free delivery on a product.

Yes. Online checkout supports UPI, cards, and pay-on-delivery (COD) where you enable it. At your offline store, customers can pay by cash, UPI, or card, including split payments.

Yes. Free delivery is a per-product switch. The buyer then pays ₹0 shipping on that item.

Yes. COD available is per product.

Buyers on www.indiandaz.com see Active products from an approved seller account. New accounts stay pending until KYC is reviewed. There is no second product list to rebuild for the marketplace.

No. One catalogue. Active products on an approved account can appear to buyers.

No. seller.indiandaz.com is seller marketing plus the logged-in Seller Portal. Buyers use www.indiandaz.com.

Yes. Sellers can approve or reject. Approval expects a QC note on what arrived.

No. Walk-in returns are done in Counter (cash, UPI or store credit). Online / courier returns are reviewed in the Seller Portal.