Is Indi Andaz really ₹0/month?+
Yes, on Standard. There is no Standard platform subscription fee. You pay 5% of product value when an online sale happens. Delivery is separate. GST applies to the platform fee.
When do I pay 5%?+
On a Standard online sale, Indi Andaz takes 5% of the product value. That 5% is not taken on Delhivery shipping.
Do Counter sales have the 5% fee?+
No. Under the current implementation there is no Indi Andaz 5% online platform fee on Counter store sales. Money is collected at the shop. It does not go through the online shipment payout flow.
Do I need a developer?+
No. You can open the standard Indi Andaz online store without hiring someone to build that website from scratch. Sign up with a 6-digit OTP, add products, pick a template and publish.
Do I need separate hosting?+
You do not pay a separate Indi Andaz hosting fee for the standard store. If you later want yourwebsite.com, you pay your domain registrar. Indi Andaz maps DNS and does not sell the domain.
How does Instagram/Facebook automation work?+
Connect Instagram Business linked to a Facebook Page. Set a keyword such as “price”. When the keyword matches, Indi Andaz can send a private product or website. The customer buys on your store — not inside the comment.
Does Indi Andaz automatically create an order from an Instagram comment?+
No. A matching comment or message can send a private link. The customer still opens the product, checks out, and then the order enters the seller system. A comment is not an order.
Do I still have to pack and ship?+
You still pack. Then open Partner or Seller Portal and tap Ship — that sends the order for courier pickup. Delhivery is already connected. You do not open a separate courier website, type the address again, or send tracking in WhatsApp.
Who pays delivery?+
Delhivery shipping is calculated separately from the 5% platform fee. You choose whether the customer pays shipping at checkout or you mark free delivery on a product. Courier COD handling is a courier rule, not the Indi Andaz 5%.
Do I need to buy Counter separately?+
No. Counter App has no separate Standard monthly fee. It uses the same seller login as Seller Portal and Partner.
I already have a website. What more do I get?+
Partner and Counter on the same login, Instagram/Facebook keyword replies, checkout already in the system, Delhivery from the order, marketplace listing after KYC, and suggested product picks on the store home. You do not keep running a separate server, agency ticket queue or payment-gateway approval to start selling this way.
I only take orders on WhatsApp. Is this for me?+
Yes. That is seller story 1 on this page. You stop rebuilding the order in chat. A keyword can send a private product or website. The buyer checks out. You pack, then tap Ship.
Do I need my own payment gateway approval?+
No. Online checkout is already in Indi Andaz — UPI, cards and COD where you enable it. You do not apply for or operate a separate payment gateway to start.
Do I get product recommendations on my store?+
Yes. You can turn on suggested / personalized product picks on the store home from your catalogue. You do not build or host a recommendation engine. This is not a claimed sales-lift figure.