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Returns

The seller reviews the return. The refund is not automatic guesswork.

A buyer return request lands in the Seller Portal. You see the path — requested, in transit, delivered to you — then you approve or reject after you check what came back. Refund to the buyer is initiated through Razorpay. Reverse AWB is shown when Delhivery created one.

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What this is

Returns on Indi Andaz are order-linked cases in the authenticated Seller Portal (/returns) and in Partner. Typical statuses: return requested, in transit, delivered to seller, seller decision, refund initiated, refund success. Quality check on approval asks for SKU, quantity, condition (for example resalable, used, damaged) and evidence URLs. This public page does not show other sellers’ return queues.

Also called: Seller returns · Reverse pickup · Refund after return

Who it is for

Sellers who already know some parcels come back and want the case on the same order, not on a torn paper chit.

How it works

  1. 1

    Request appears

    Seller Portal → Returns, or Partner → Returns.

  2. 2

    Parcel moves

    If a reverse AWB exists, you can see it. Status moves through in transit and delivered to seller.

  3. 3

    You decide

    Approve or reject. Approval QC wants what you received, how many, condition, and evidence.

  4. 4

    Refund if you approved

    Buyer refund is initiated via Razorpay. Ledger and payout rules still apply to that order.

Keep the story on the order

The return is tied to the original order, the shipment, and later the ledger. You should not need a third spreadsheet titled “RTO and returns 2026”.

In plain words

  • Online returns are reviewed by the seller.
  • Reverse AWB is a Delhivery return shipment when it exists.
  • Buyer refund path: Razorpay.
  • Shop-counter returns are a Counter feature, not this courier return queue.

Questions sellers ask

Can I reject a return?+

Yes. Sellers can approve or reject. Approval expects a QC note on what arrived.

Is a shop exchange the same screen?+

No. Walk-in returns are done in Counter (cash, UPI or store credit). This page is the online / courier return path.